F.A.Q.
Let’s make it happen.
Payment Policy:
What is your payment policy?
Payment is required in full to be added to our calendar. Until payment has been made your date is not confirmed Payments can be made by cash or credit card. Any orders placed with less than 14 days notice require payment in full by cash or credit card at the time of order and are non-refundable.
Do you take last minute orders?
We definitely attempt to accommodate last minute requests if our schedule allows. However, we recommend booking your cookies as early as possible as our dates fill up fast. If your date is booked and you still want cookies we may be able to fit you in a different week and you can freeze the cookies until your event. So please do not hesitate to inquire.
Do you ship?
Currently at this time due to state regulation we are unable to ship out of state. We do have other options for shipping so do not hesitate to email.
Do you give discounts for large orders?
At this time, no. We are a 1-person bake shop. Homemade cookies are not subject to economies of scale. We are happy to work with all budgets and would be happy to find a way to accommodate.
Where are you located?
Scottsdale Cookie Co. is a home-based business licensed by the State of Arizona (85251) and multiple cities in Maricopa County and holds permits through the Arizona Department of Health Services. Scottsdale Cookie Co. also maintains a current food handler’s card issued by Maricopa County and is insured. Documentation provided to event venues upon request.
How do you address food allergies?
All sweet treats are made in a kitchen that uses products that may contain or come in contact with milk, wheat, nuts, soy or other potential food allergens. Please notify us of any allergens and we will try to accommodate . It is the customer’s responsibility to notify event guests and any other necessary parties of this risk.
